- Shipping & Returns
Shipping & Returns
Standard shipping to anywhere in the USA (including Hawaii & Alaska) is free. Please allow 5-10 business for your order to arrive. Once your ring leaves the warehouse you will be emailed tracking details automatically, but please understand that it may take up to 5 business days for your ring to be prepared and shipped out.
Shipments To Canada
Standard shipping to Canada is $9.95 per shipment, regardles of the amount of items in your order. Please allow 5-15 business days for delivery. Once your ring leaves the warehouse you will be emailed tracking details automatically, but please understand that it may take up to 5 business days for your ring to be prepared and shipped out.
Shipments to International Locations
Unfortunately, we do not ship to anywhere besides the USA & Canada at this time.
Please contact us within 30 days of placing your order if you'd like to exchange your item(s). You will be responsible for the return shipment costs, but the full amount you paid for your item(s) will be given as store credit for your follow up purchase.
All Zilo Rings are backed by a lifetime warranty against flaws and craftsmanship defects. Please see this page on the Zilo Rings' website if you need to file a warranty claim with them.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
- You decided to cancel your order: If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
- You've received the product but you've decided you want to return it: If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
- The item must be unopened, unused, and still in the original packaging.
- You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
- You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
- You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
- You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
- You refuse the delivery of your order, and it comes back to us: If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.